Shipping And Returns

By placing an order at HGScosmetics.com, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

Shipping Costs

Delivery is a flat Rs 200 per order, anywhere in Pakistan.

Returns

• You can return an item within 3 days of receiving it if it is unused or if it arrived defective. To start a return, message us on WhatsApp at 0331 6040643.
• Unused items must come back in their original packaging, in a condition we can resell.
• For unused items, you arrange the return shipping and pay for it. For a defective item, send it back to us and we’ll send you a replacement free of charge.

Once we receive and accept your return, we’ll send you a replacement or refund you by bank transfer or cash. We’ll let you know once it’s done.

HGScosmetics.com will refund the value of the goods returned but will NOT refund the value of any shipping cost paid.

Order Cancellation

We process the orders once they have been confirmed via a Phone call. Typically, our Customer Service Representative makes the call within 24 hours after receiving the order. Processing time depends on the order queue but normally it is 24 to 48 hours.

Your order normally arrives 2–5 working days after we confirm it. However, it may take longer for some items depending on their weight and size of the item, as well as on dangerous conditions, holidays and other unforeseen circumstances.

Delivery Time

Orders arrive 2–5 working days after we confirm them by phone. We deliver all over Pakistan by courier, and you pay cash on delivery.

Dispatch Time

We dispatch your order after we confirm it by phone.

Dispatch can pause on national holidays. When that happens, we keep the delay as short as we can.

Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

Items Out Of Stock

If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Parcels Damaged/Lost In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

In case the parcel has been lost in transit, please contact our customer service immediately. We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Customer service

For all customer service enquiries, please phone us at 0331– 6040643